Support
Updated 16 October 2026
Contact us
- dev@venues.fi
- Response time
- We aim to reply within five working days.
- Language
- Finnish or English.
Please tell us your phone model, iOS version and the app version (Settings → Version).
Frequently asked questions
The information does not update. What can I do?
Every piece of information shows where it comes from and when it was loaded. Without a network connection the app shows the latest information and says so. The resort updates the slope and lift status.
Why does the app ask for my location?
Your location is used to show your position on the map, your coordinates in the safety view and, if you turn it on, to recognise your Syöte days. Your location does not leave your phone, and you can withdraw the permission in your phone's settings.
How do I delete my Syöte days?
On the Days tab: Delete day history.
Why did the app icon change?
The icon follows the season: the winter icon from November to April and the summer icon from May to October. iOS tells you about the change. You can choose the icon yourself in Settings → App icon.
The slope camera stream does not play
The stream plays in the app only while the resort's stream is live. At other times the tile opens the resort's YouTube channel.
Beta version
In the beta version you can send feedback from the TestFlight app or with a screenshot.